Delivery UK and EU
Delivery prices & options to UK and EU
Metalwork
EU Orders
Damaged Goods
Changes to an Order
Cancelling an Order and Returns
Which products cannot be returned

Delivery UK and EU

  1. We have a variety of shipping delivery methods (or you can choose to collect in person) dependent upon the item/s purchased, which is based upon the Total Weight (dead weight and volumetric weight) and Total Price of the items from one or more categories. We strive to find the best rate and service available and therefore service suppliers are subject to change if price and service levels are not met.
  2. We have stated particular Courier Carriers but we may choose to use an alternative Carrier to that stated but still use the same service. Eg. 24 hour UPS or 24 hour Parcelforce
  3. Prices are quoted on the Total Weight for each item or Total Weight for a combination of items from one or more Product categories or Total Price (excluding on sale products) for a combination of items from one or more Product categories. Refer to the tables below for prices per category. If purchasing items from different categories, the shipping price is calculated automatically based upon the Total Weight or Total Price and may not appear in the tables below but will appear in the Cart and Checkout pages.
  4. We aim to fulfill and ship orders on the day we receive confirmation of your purchase or within 1 day of receiving confirmation.
  5. Deliveries will be made by the Carrier to the address stipulated in your order. You must ensure that someone is present to accept delivery excluding Royal Mail non-signed for Goods.
  6. If we are not able to deliver your Goods within 30 days of the date of your order, we shall notify you by e-mail to arrange another date for delivery.
  7. We may deliver the goods in installments if the goods are not available at the same time for delivery.
  8. Delivery charges for a combination of Greeting Cards and/or Notecards and/or Metalwork and/or Paintings and/or Drawings and/or Prints are based upon Total Weight (dead weight or cubic weight) and Total Price (excluding on sale products) therefore the following tables are used only as a guide.
  9. For Free Shipping which is based on orders of products on sale, we reserve the right to send orders via an alternative method as may be show in the Cart or Checkout.
  10. UPS stipulate their system decides if the delivery is 1 day or 2 days depending on the postcode you supply for delivery. We have no control over this nor have we been supplied with a list of these postcodes when we have requested them.
  11. You can collect in person from Marehay, Derbyshire if you choose that option at Checkout. Address will be provided once your order has been confirmed.

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Delivery prices & options to UK and EU

Greeting Cards

1-3 cardsRoyal Mail 1st class£0.92
1-3 cardsRoyal Mail 2nd class£0.73
4 cardsRoyal Mail 1st class£1.37
4 cardsRoyal Mail 2nd class£1.04
5-10 cardsRoyal Mail 1st class£1.93
5-10 cardsRoyal Mail 2nd class£1.62
11–24 cardsRoyal Mail 1st class£2.50
11–24 cardsRoyal Mail 2nd class£2.09
25-40 cardsRoyal Mail 1st class£4.00
25-90 cardsRoyal Mail 2nd class£3.70
91+ cardsUPS StandardFREE
Royal Mail UK services cover Mainland, Northern Ireland, Highlands and Islands, Scilly Isles and the Isle of Man.

Notecard Packs

1 packRoyal Mail 1st Class£1.37
1 packRoyal Mail 2nd Class£1.04
2-4 packs
Royal Mail 1st Class£1.93
2-4 packs
Royal Mail 2nd Class£1.62
5-9 packsRoyal Mail 1st Class£2.50
5-9 packsRoyal Mail 2nd Class£2.09
10-16 packsRoyal Mail 1st Class£4.35
10-16 packsRoyal Mail 2nd Class£3.70
17 - 35 packsRoyal Mail 2nd Class£3.70
36+ packsUPS StandardFREE
Royal Mail UK services cover Mainland, Northern Ireland, Highlands and Islands, Scilly Isles and the Isle of Man.

Paintings & Drawings

1 painting/drawingRoyal Mail 2nd class Signed For£5.00
2 paintings/drawingsRoyal Mail 2nd class Signed For£6.00
3 paintings/drawingsRoyal Mail 1PM Next Day Special£12.00
4 to 6 paintings/drawingsRoyal Mail or Parcelforce 24£20.00
Royal Mail UK services cover Mainland, Northern Ireland, Highlands and Islands, Scilly Isles and the Isle of Man.

Signed Wildlife Prints

1-10 printsRoyal Mail 2nd Class£3.70
11 + printsRoyal Mail 2nd ClassFREE
Royal Mail UK services cover Mainland, Northern Ireland, Highlands and Islands, Scilly Isles and the Isle of Man.

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Metalwork

Please refer to individual pricing due to each item having differing weights and dimensions which are subject to volumetric charges.
We use a variety of couriers depending on the item purchased and shipping destination.

Service is based on working days (weekends and holidays are not working days) and can range from a next day delivery to a 2-4 day delivery. You will be notified via email on the despatch of your order and the estimated delivery day. Tracking information will be provided if available. We have no control over delivery schedule after despatching your order.

Metalwork : Mainland UK

Up to 1kgRoyal Mail 2nd class or courier 2-4 work daysRoyal Mail or courier£3.50RM: Under 1kg up to 45cm or
Hermes up to 1.2m
1.01 to 2kgRoyal Mail 2nd class or courier 2-4 work daysRoyal Mail or courier£5.50RM: Under 2kg up to 61cm or
Hermes up to 1.2m
2.01 to 5kgHermes 2-4 daysMainland£7.00Hermes 2-4 days
2.01 to 5kgUPS StandardMainland£7.50Courier 1-2 days
5.01 to 10kgHermes 2-4 daysMainland£8.50Hermes 2-4 days
5.01 to 10kgUPS StandardMainland£9.50Courier 1-2 days
10.01 to 15kgHermes 2-4 daysMainland£11.50Hermes 2-4 days
10.01 to 20kgUPS StandardMainland£12.50Courier 1-2 days
 Royal Mail UK services cover Mainland, Northern Ireland, Highlands and Islands, Scilly Isles and the Isle of Man.

Tall & Bulky Metalwork : Mainland UK

up to 5kgCourier 48 hoursMainland£10.002 metre max length
5.01 to 10kgCourier 48 hoursMainland£13.502 metre max length
10.01 to 15kgCourier 48 hoursMainland£19.502 metre max length
15.01 to 20kgCourier 48 hoursMainland£23.502 metre max length

Plant Supports Metalwork : Mainland UK

up to 1kgHermes 2-4 daysMainland£4.00
1.01 to 2kgHermes 2-4 daysMainland£5.50
2.01 to 5kgHermes 2-4 daysMainland£7.50
5.01 to 10kgHermes 2-4 daysMainland£9.50
10.01 to 15kgHermes 2-4 daysMainland£12.00
15 to 20kgCourier 48 hoursMainland£23.50

Metalwork : Northern Ireland, Scottish Highlands, Islands & Isle of Man

SmallCourier 2-3 working daysNorthern Ireland, Highlands, Islands & Isle of Man£14.00
MediumCourier 2-3 working daysNorthern Ireland, Highlands, Islands & Isle of Man£20.00
LargeCourier 2-3 working daysNorthern Ireland, Highlands, Islands & Isle of Man£30.00
BulkyCourier 2-3 working daysNorthern Ireland, Highlands, Islands & Isle of Man£50.00

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EU Orders

We will endeavour to arrange delivery to countries outside the UK. If wanting to purchase Metalwork, Drawings or Paintings, please contact us directly with your details so the correct delivery charges can be calculated so your purchase can be made.

Europe (EU) : Greeting Cards, Notecard Packs & Signed Prints

1-37 greeting cardsRoyal Mail
International Standard 3 to 5 working days delivery aim
£6.55
38-50 greeting cards
Royal Mail
International Standard 3 to 5 working days delivery aim
£9.25
51–90 greeting cards
Royal Mail
International Standard 3 to 5 working days delivery aim
£12.30
1-14 notecard packs
Royal Mail
International Standard 3 to 5 working days delivery aim
£5.75
15-19 notecard packs
Royal Mail
International Standard 3 to 5 working days delivery aim
£9.25
20-35 notecard packs
Royal Mail
International Standard 3 to 5 working days delivery aim
£12.30
1 signed printRoyal Mail
International Standard 3 to 5 working days delivery aim
£6.55
2-4 signed printsRoyal Mail
International Standard 3 to 5 working days delivery aim
£6.55
5-10 signed printsRoyal Mail
International Standard 3 to 5 working days delivery aim
£12.30
Royal Mail International Standard 3 to 5 working day delivery aim.

Europe (EU) : Royal Mail International Delivery Countries

AndorraCzech Republic (EU)Latvia (EU)San Marino
Austria (EU)Denmark (EU)Lithuania (EU)Slovakia (EU)
Azores (EU)Estonia (EU)Luxembourg (EU)Slovenia (EU)
Balearic Islands (EU)Finland (EU)Madeira (EU)Spain (EU)
Belgium (EU)France (EU)Malta (EU)Sweden (EU)
Bulgaria (EU)Germany (EU)Monaco (EU)
Canary IslandsGreece (EU)Netherlands (EU)
Corsica (EU)Hungary (EU)Poland (EU)
Croatia (EU)Irish Republic (EU)Portugal (EU)
Cyprus (EU)Italy (EU)Romania (EU)
Europe : Royal Mail International Delivery Countries

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Damaged Goods

Because you are buying the Goods online and the delivery of Goods are made by various companies, if there is any damage to your Goods upon receipt, you must follow this process:

  1. If the Goods are being delivered by Courier service and there is noticeable damage to the packaging then please advise the Courier driver then advise us via email
  2. If the Goods are being delivered by Royal Mail and there is noticeable damage to the packaging then please advise us via email
  3. Take photographs of the Goods before unpacking the Goods so we can use this as evidence as required.
  4. Unpackage the Goods and take photographs of the Goods and the damage.
  5. Email these photographs along with any more details to
  6. We will then be able to advise how to return the Goods and will provide the necessary documentation for the Goods to be returned in the original packaging (if possible) or alternative packaging.
  7. If we have more stock of the damaged product/s, we will send you replacements.

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Changes to an Order

  1. Changing delivery information is not possible once your order has been placed.
  2. Once your order has been placed, no products can be added to your order. You will need to place a new order.
  3. Changed of delivery method may be possible before your order is despatched. Charge will be applicable for upgrading to an express service be it Royal Mail or courier.

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Cancelling an Order and Returns

Because you are buying the Goods online, you have a right of cancellation. If you do, these are the terms which apply:

  1. You must email that you wish to cancel your order. If you have contacted us before delivery of your Goods but after despatch, though your order will have been cancelled, delivery cannot be interrupted. You can refuse any delivery of cancelled orders or accept and return them.
  2. You have 14 days upon receipt of the Goods to cancel your order.
  3. In any event, you may not cancel orders for artworks (this includes greeting cards, notecards, prints, art, metalwork or other works) commissioned by you.
  4. You have 28 days after receipt of the Goods to return the order. You must adhere to the following:
    4.1 ensure both Goods and packaging are in their original condition, without damage to the Goods;
    4.2 Goods are securely wrapped;
    4.3 include your proof or purchase with the Goods;
    4.4 the return cost of shipping shall be borne by you. It is advisable to obtain proof of sending or tracking as Goods returned and not received by us will not be refunded.
  5. After we have received the Goods, we will refund the original method you used to purchase. This will be the full purchase price and delivery charge of the order, provided you return the full order within 14 days.
  6. If you do not return the Goods to us, if you return products outside of our returns policy or if you do not have proof of purchase, we are unable to process a refund, so please keep your receipt or order confirmation.
  7. We are under no obligation to collect or recover Goods from you, but if we do, our costs will be payable by you.
  8. This does not affect your statutory rights.
  9. To read more on your statutory rights, you can check Consumer Contract Regulations 2013 here.
  10. Return address is 93 Walgrove Road, Chesterfield, Derbyshire S40 2DP

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Which products cannot be returned
The following products will not be eligible for refund (unless faulty or not as described):

  1. Products you received over 28 days ago.
  2. In any event, you may not cancel orders for artworks (this includes greeting cards, notecards, prints, art, metalwork or other works) commissioned by you.
  3. Product that have been opened or unsealed.
  4. Products without their original protective packaging.
  5. Products or protective packaging in poor condition.

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Delivery, Returns & Cancellation updated 23 November 2020